The mission of the Morris County Communications Center is to serve and protect the public and the first responders who dedicate themselves to our communities by providing the vital communications link between those responders and the people and towns they serve.
The Communications Center was established in April 2006 by the Morris County Board of Chosen Freeholders.
It now serves 26 Morris County municipalities as the primary agency to answer all 9-1-1 calls and to dispatch local police, fire, and emergency medical personnel. The Communications Center provides the communications needs of 3 County of Morris law enforcement agencies and 2 federal agencies, The Communications Center serves as a back up to all other Morris County municipalities for the overflow of 9-1-1 calls. Beginning in 2018, the Communications Center began providing 9-1-1 emergency medical instructions for 3 municipalities that maintain their own public safety answering points and are responsible for dispatching the Picatinny Arsenal Fire Department to all emergencies on the Army base.
The Communications Center provides a County-wide law enforcement records management system which allows the participating police departments to prepare the investigation reports and share information between departments. There are 27 police department utilizing the records management system and sharing data.
In 2018, the Communications Center processed 592,228 requests for service and answered a total of 446,574 phone calls, inclusive of 94,218 9-1-1 emergency phone calls.
That work is done by 95 dedicated employees who carry out the vital mission of the Communications Center seven days a week, 365 days a year.
The Morris County Communications Center was honored for its fine work when it received the prestigious Commission on Accreditation for Law Enforcement Agencies (CALEA) Communications Accreditation certification on July 15, 2015. That accreditation recognized the Center for adhering to more than 200 best practices in public safety communications.
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Smart911 allows residents to create a Safety Profile at www.smart911.com for their household that includes vital information that you want 9-1-1 call takers and emergency responders to have in the event of an emergency. Residents can offer as much or as little personal or business information as they wish. Sign up at Smart911.com.
The Morris County Communications Center currently provides public service answering for 23 towns under the county’s communications network umbrella. 9-1-1 calls made to emergency call takers in those
24 towns would trigger Smart911 information displays.
The following towns are currently included:
Michael Peoples, Communications Director