Get the latest COVID-19 Updates

Posted Tuesday, April 14th, 2020

Services Cannot Be Disconnected During Crisis

New Jersey Gov. Phil Murphy has issued Executive Order 126 which states that no cable or telecommunications provider can terminate internet and/or voice service due to nonpayment of bills during the COVID-19 crisis.COVID-19: Gov's Executive Order Guarantees Internet and Voice Services

Cable or telecommunications providers may not downgrade or reduce the quality of residential internet or voice services due to nonpayment without written approval from the State Board of Public Utilities, as long as this Executive Order remains in effect.

Cable or telecommunications providers may not collect a late payment fee or charge during this crisis, or a fee or charge for voice service re-connections as long as this Executive Order remains in effect.

Any cable or telecommunications provider must, at the request of a customer, and at no cost to the customer beyond actual costs incurred by the provider, reconnect residential internet or voice service that was discontinued due to nonpayment after March 16, 2020.

This Executive Order takes effect immediately and will remain in effect until 30 days following the end of the public health emergency.